A Bit About Me
I am a design strategist, change agent, and coach who leverages my expertise in organizational development, stakeholder engagement, change management, human-centered design, and diversity/inclusion.
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I use thoughtful engagement, empathy, contagious enthusiasm, and an ability to connect the dots to help leaders excel and create synergy across large enterprises and within teams. I build lasting trusted relationships with my clients and their stakeholders.
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I'm also a certified yoga teacher, avid gardener, and lover of tropical destinations.
Recent Work Experience
September 2021 - Present
July 2016 - September 2021
Service Design Domain Lead, Technical Assent
As the senior advisor for many of Technical Assent’s Service Design projects, my mission is to empower our teams with the tools and confidence to consistently apply Technical Assent’s service design approach, ensuring seamless efficiency and fostering a sense of ownership and synergy across Customer and Employee Experience (CX and EX) projects.
HCD Capability Lead, Atlas Research (CVP)
I leveraged my expertise in organizational development, Design Thinking, and large-scale program implementation to establish the firm's Human-Centered Design (HCD) practice. I served as technical adviser and led the design team across a broad-spectrum of design projects, focusing customer and employee experience.
October 2010 - July 2016
Senior Associate, CALIBRE Systems
Deputy Program Manager for VA's Transition Assistance Program (TAP). This $244M multi-year contract included 20 subcontractor organizations, employing over 400 contractors worldwide. Led the Program Management Office (PMO), managing organizational development, strategic planning, risk management, change management, and quality assurance to ensure PMBoK / CMMI compliance (Level 2). Also led the curriculum and training teams, including the worldwide Benefits Advisor Training. Introduced Human-Centered Design and Design Thinking methods for project innovation. Supported strategic planning and coordinated with multiple federal agencies (e.g., OSD, DoD, all military services, SBA, and ED) for implementation planning. Authored and presented VA briefings and written responses for Congress and the White House.