Consulting
Design strategy and employee & customer experience.
Advisory
Service Design Consulting
Evaluate and improve service delivery to ensure seamless and engaging experiences for your customers and the employees who serve them.
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Research design & execution
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Journey mapping
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Service blueprinting
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Solution design & testing
The Vitality Shift
Bespoke Wellness Events
For forward-thinking organizations ready to invest in their people. By blending evidence-based wellness strategies with mindful team-building, we help your group unpack stress, discover shared alignment, and cultivate a supportive environment. Your team will feel deeply supported, re-energized, and inspired. Perfect for:
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Community & Private Group Gatherings
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Corporate Wellness Weeks & Retreats
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Team-Building & Culture Resets
Facilitation
Innovation & Ideation Sessions
Collaborative sessions to foster creativity, solve challenges, and promote innovation within your team.
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Structured co-creation brainstorming activities with staff, customers, and other stakeholders
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Generate fresh concepts and drive business innovation
DESIGN PORTFOLIO
Please note: The projects featured below represent initiatives Suzanne led in collaboration with federal government clients, American citizens, fellow employees, and other stakeholders while employed at other consulting firms. I share my deep gratitude for all of the partners with whom I've worked over my consulting career without whom these solutions would not have been possible, nor would I be the person I am today. The light in me sees and honors the light in all of you.
Qualitative and quantitative research and innovative solution design for Veteran job seekers and those who support them. The project emphasized trauma-informed methods to ensure safety, trust, and foster empowerment while preventing re-traumatizing participants. The project was expanded to provide strategic planning support to establish the department's CX capability.